Retail – Manager

2724

Position Name: Manager

Interviewer

Candidate Name

Interview Date

Introductory Questions

– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages
– Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements

Tell us about yourself.

What type of environment do you thrive in? What type of management style do you enjoy most?

What are your short and long-term professional goals?

Technical Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups

What specific areas (related to the position) do you consider yourself the most knowledgeable? What areas have you had less experience or do not feel as comfortable with?

Behavioral / Situational Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?

Teamwork/Team Building

What do you believe makes a team successful?

Situation:

Action:

Result:

What do you think are the top fundamental values to building a strong team and why? How do you build these values into a team?

Situation:

Action:

Result:

Project Management

What is your preferred approach to managing a project? What are the methods and tools used? What makes you effective? Tell me about a team project you had to manage?

Situation:

Action:

Result:

Leadership

How are you more self-aware now than earlier in your career? Are there certain tools you use to help in your leadership self-awareness?

Situation:

Action:

Result:

What makes you an effective leader? Why do you think people want to work for you?

Situation:

Action:

Result:

Communication

Tell me about a time when you had to give instructions to another person who was having difficulty understanding. What did you do?

Situation:

Action:

Result:

Conflict Management

Tell me about a time when you successfully challenged another’s idea.

Situation:

Action:

Result:

Candidate’s Questions

– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture

Notes

Closing Questions

– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks

What is one thing I should know about you that I haven’t asked?

Interviewer Assessment

Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.

Would you recommend this candidate advance in the process?

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