Position Name: Cell Phone Repair Technician
Interviewer
Candidate Name
Interview Date
Introductory Questions
– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages – Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements
Walk us through your professional background.
What type of environment do you thrive in? What type of management style do you enjoy most?
What are your short and long-term professional goals?
What do you know about our organization?
Transitional & Verification Questions
– Clarify any unclear information from resume or application
– Verify availability for work hours and schedule, start date, and other important details
What interests you about working for us?
Are you able to perform the essential functions of this position with or without reasonable accommodation?
Technical Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups
List your top 3 technical skills.
Can you tell me in general terms how your technical skills meet the requirements of this position? In which specific areas do you need to come up to speed?
What specific areas (related to the position) do you consider yourself the most knowledgeable? What areas have you had less experience or do not feel as comfortable with?
Behavioral / Situational Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?
Critical Thinking
Tell me about a recent situation when you were given job instructions and you were unable to comprehend the instructions. How did you go about completing the task?
Situation:
Action:
Result:
Describe for me a recent time when you needed to make a job-related decision but did not have all of the information you needed. How did you go about completing the task?
Situation:
Action:
Result:
Customer Focused
Describe for me a recent time when a customer request could not be satisfied. What was the situation and how did you handle it?
Situation:
Action:
Result:
Give me an example of a time when a customer really tried your patience. How did you handle it?
Situation:
Action:
Result:
Describe a time when you successfully handled a customer complaint.
Situation:
Action:
Result:
Integrity
Tell me about a time you were new to a company or work group. What steps did you take to build trust with coworkers and/or staff?
Situation:
Action:
Result:
What do you do when your manager directs you to do something that you know is against company policy and practices?
Situation:
Action:
Result:
Learning Agility
Describe a time when you anticipated potential problems and developed preventive measures.
Situation:
Action:
Result:
Problem Solving
Have you ever had to fix a problem twice? Describe the situation.
Situation:
Action:
Result:
Tell me about a time when you encountered a problem and your supervisor was not available to help you. How did you handle the problem?
Situation:
Action:
Result:
Process Management
Do you believe there are times it may be appropriate to disregard a process? If so, when?
Situation:
Action:
Result:
Quality
Tell me about a time when you were given constructive feedback. How did you use it to improve your quality of work?
Situation:
Action:
Result:
Safety
Tell me about a time when you had to compromise a safety procedure to expedite a task you had to complete. What was the outcome?
Situation:
Action:
Result:
Candidate’s Questions
– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture
Notes
Closing Questions
– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks
What could you bring to this position that other candidates could not?
Interviewer Assessment
Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.
Would you recommend this candidate advance in the process?