Position Name: End User Support Tech
Interviewer
Candidate Name
Interview Date
Introductory Questions
– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages – Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements
Tell us about yourself.
What type of environment do you thrive in? What type of management style do you enjoy most?
What are your short and long-term professional goals?
Transitional & Verification Questions
– Clarify any unclear information from resume or application
– Verify availability for work hours and schedule, start date, and other important details
What interests you about this role?
What accomplishment on your resume are you most proud of?
Technical Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups
How would you describe your proficiency level in [Excel as an example]?
List your top 3 technical skills.
Can you tell me in general terms how your technical skills meet the requirements of this position? In which specific areas do you need to come up to speed?
What specific areas (related to the position) do you consider yourself the most knowledgeable? What areas have you had less experience or do not feel as comfortable with?
What has given you the greatest sense of achievement at work and why?
Behavioral / Situational Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?
Analytical/Detail Orientation
How do you analyze and use information and data to support business decisions?
Situation:
Action:
Result:
Give me an example of a workflow or procedure improvement you made. Who else was involved and how did you implement it?
Situation:
Action:
Result:
We all have had times when we’ve found an error in our work only after it became a problem. When have you found yourself in this situation? How did you resolve the situation? What steps did you take to prevent errors from reoccurring?
Situation:
Action:
Result:
Adaptability
Tell me about a time when you faced a significant challenge working with people from a different department? What actions did you take?
Situation:
Action:
Result:
Collaboration
What collaboration tools do you find the most helpful for working on team projects and why? How do you use these tools?
Situation:
Action:
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Give me an example of when you were able to successfully communicate with another person in your department even though that individual may not have personally liked you (or vice versa).
Situation:
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Describe an example where you enlisted active participation of others to solve a problem.
Situation:
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Tell me about an experience when people outside your work group asked for your help in solving a problem or meeting an objective. What did you do? What was the result?
Situation:
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Initiative
Describe for me a recent time when you could not solve a job-related problem. What did you do?
Situation:
Action:
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Tell us about a time that you went above and beyond the call of duty.
Situation:
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What types of work projects get you really excited? We all “geek out” about different things. What do you geek out about?
Situation:
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Planning & Organization
What tools do you use to plan your day? How do these help you determine priorities? How do you keep others informed?
Situation:
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Describe a situation that didn’t go as planned. What would you have done differently?
Situation:
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Problem Solving
Have you ever had to fix a problem twice? Describe the situation.
Situation:
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Tell me about a time when you encountered a problem and your supervisor was not available to help you. How did you handle the problem?
Situation:
Action:
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Describe a time where you developed a process in an effort to solve a problem.
Situation:
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Systems Thinking
How do you keep your knowledge of the industry and profession current?
Situation:
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Describe how your position contributes to your organization’s and departmental goals. How are goals measured?
Situation:
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Candidate’s Questions
– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture
Notes
Closing Questions
– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks
What could you bring to this position that other candidates could not?
What is the best thing a previous employer did that you wish everyone did?
Interviewer Assessment
Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.
Would you recommend this candidate advance in the process?