Position Name: General Manager
Interviewer
Candidate Name
Interview Date
Transitional & Verification Questions
– Clarify any unclear information from resume or application
– Verify availability for work hours and schedule, start date, and other important details
What interests you about this role?
Technical Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups
What specific areas (related to the position) do you consider yourself the most knowledgeable? What areas have you had less experience or do not feel as comfortable with?
What has given you the greatest sense of achievement at work and why?
Behavioral / Situational Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?
Adaptability
Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?
Situation:
Action:
Result:
Analytical/Detail Orientation
Give me an example of a workflow or procedure improvement you made. Who else was involved and how did you implement it?
Situation:
Action:
Result:
Communication
Tell me about a recent time when an e-mail or verbal conversation was misinterpreted by your team or employees. What was the situation and the outcome?
Situation:
Action:
Result:
Conflict Management
Give me an example of a time when you confronted a negative attitude successfully.
Situation:
Action:
Result:
Creativity/Innovation
Give me an example of how you came up with a unique and novel solution to a problem.
Situation:
Action:
Result:
Customer Focused
When a customer irritates you, how do you react? Tell me about a time that happened.
Situation:
Action:
Result:
Decision Making
Describe a decision you had to make when you were really torn between the alternatives. How did you finally decide? What was the outcome?
Situation:
Action:
Result:
Delegation
Tell me about a time you delegated a task or project to someone and were met with resistance. What did you do?
Situation:
Action:
Result:
Innovation
Describe a process or system you knew could be better. How did you design and get approval to make improvements?
Situation:
Action:
Result:
Managing Others
Describe a situation where you needed to motivate a difficult employee? What was the outcome?
Situation:
Action:
Result:
Describe your management style. Tell me about a situation that exemplifies your management style.
Situation:
Action:
Result:
Time Management
Are you better managing multiple priorities or one at a time? Tell me about a time you were successful/not successful.
Situation:
Action:
Result:
Planning & Organization
Give me an example of a time when you had to organize and plan the work of others. How did you go about it?
Situation:
Action:
Result:
Candidate’s Questions
– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture
Notes
Closing Questions
– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks
What do you hope to find in our organization that you don’t have now?
Interviewer Assessment
Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.
Would you recommend this candidate advance in the process?