Position Name: Operations Manager
Interviewer
Candidate Name
Interview Date
Introductory Questions
– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages – Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements
Tell us about yourself.
What are your short and long-term professional goals?
Transitional & Verification Questions
– Clarify any unclear information from resume or application
– Verify availability for work hours and schedule, start date, and other important details
[Education Verification – example: Are you currently enrolled in a Master’s program?]
Will you now or at any point in the future require via sponsorship to work for us?
Behavioral / Situational Questions
– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?
Describe a time when you anticipated potential problems and developed preventive measures.
Situation:
Action:
Response:
Describe a time when you overcame a major obstacle.
Situation:
Action:
Response:
Describe a situation in which you had to get started on something but didn’t know what to do.
Situation:
Action:
Response:
Describe a situation in which you had to get started on something but didn’t know what to do.
Situation:
Action:
Response:
Adaptability
Tell me about a time when you faced a significant challenge working with people from a different department? What actions did you take?
Situation:
Action:
Response:
Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?
Situation:
Action:
Response:
Coaching
Tell me about a recent time you had to coach an employee to perform a task.
Situation:
Action:
Response:
Critical Thinking
Tell me about a recent situation when you were given job instructions and you were unable to comprehend the instructions. How did you go about completing the task?
Situation:
Action:
Response:
Developing Others
Tell us about a time when you customized development for a specific person’s personal and professional aspirations.
Situation:
Action:
Response:
Candidate’s Questions
– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture
Notes
Closing Questions
– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks
What is one thing I should know about you that I haven’t asked?
Interviewer Assesment
Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.
Would you recommend this candidate advance in the process?